Act as a liaison between our development operations teams and our support teams to assist in customer issue escalations and tackle critical end user experience concerns while improving reliability and serviceability of the product.

Learn your client’s business objectives within their technical environment and focus on mitigating risks and resolving any technical issues in their networks.

Work with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation, critical thinking, and expert problem solving skills.

Act as our customers day-to-day contact, establishing relationships with them to ensure best practices for their secure environments. Be their guide for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy.

Assist with our clients’ goals and objectives by providing technical support and guidance on the integration of our products within their digital environment.

Lead your technical support team to help identify and fix complex issues in our established clients’ networks, while handling critical issues with your team.