Revolutionierender Schutz.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

This role supports day-to-day content review operations, with a focus on maintaining quality, managing alerts, and ensuring timely handling of tickets and requests. The position requires strong attention to detail, reliability, and the ability to manage recurring responsibilities alongside ad-hoc work.

Core Responsibilities

Quality Checks & Reporting

• Conduct regular quality checks on classification outputs

• Identify issues, provide feedback, and escalate when needed

• Share periodic reports on quality and performance

Alert Management

• Monitor and respond to alerts in line with SLAs

• Coordinate updates and resolution with relevant stakeholders and teams

Ticket Handling

• Triage, resolve, and escalate tickets as needed

• Ensure timely completion and maintain clear documentation

Cross-Team Communication

• Partner with cross-functional teams on issues and edge cases

• Communicate updates clearly and follow through on actions

Reviews & Projects

• Support audits, additional reviews, and ad-hoc projects

On-Call Support

• Participate in on-call rotation and manage incoming tickets

• Respond within SLA timelines and provide timely status updates

• Escalate risks and drive issues to resolution

Training & Enablement

• Support onboarding and training of new hires

• Reinforce quality standards and best practices through ongoing feedback and targeted coaching

• Identify gaps and improve guidelines or documentation

Expectations

• Conduct thorough research on the contents and images of web pages to support classification decisions.

• Deliver consistent, high-quality, and accuracy work

• Meet SLA requirements for alerts and ticket handling

• Proactively communicate blockers and delays

• Stay organized and manage workload independently

Qualifications

• 2+ years of experience

• BA/BS or equivalent experience

• Basic Windows and Mac administration skills

• Utilize a secure, private high-speed internet connection for all work-related tasks

• Strong attention to detail and commitment to quality

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Clear and effective written and verbal communication skills

• Experience with JIRA, Google Workspace, and Zoom

• Comfortable working cross-functionally and navigating ambiguity or edge cases

• Ability to work independently, take ownership of assigned responsibilities, and manage time effectively

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$70,000.00 - $114,500.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.