セキュリティ対策に革命を。

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

The Service Delivery Leader is an expert-level, high-visibility role within the GCS organisation. This position is responsible for the post-sales strategic orchestration and commercial expansion of our most complex, large-scale accounts. The successful candidate will act as a "Chief of Staff" for service delivery, ensuring that our technology creates measurable business value for the customer while driving proactive service monetisation for the business.

The primary focus of this role is the end-to-end strategic management of critical accounts. The SDL will serve as the operational anchor for these partnerships, ensuring long-term stability and growth.

• Strategic Executive Alignment: Build and maintain high-impact relationships with C-suite and senior-level stakeholders (including CTOs, CISOs, and Department Heads). Act ingas a trusted advisor, aligning our service delivery with the customer’s overarching business transformation goals.

• Commercial Growth & Opportunity Capture: Partner proactively with Sales to identify and execute strategic plays. Being instrumental in expanding the platform footprint and securing high-value opportunities by demonstrating the tangible ROI of our service delivery.

• Account Health & Value Realisation: Act as the primary bridge between the customer’s long-term vision and our technical service roadmap. By ensuring consistent value realisation and operational excellence, the SDL will mitigate risk, prevent churn, and create a foundation for maximum footprint expansion.

Core Deliverables

• Executive Escalation Management: Serve as the autonomous point of contact for complex, high-pressure escalations, providing confident de-escalation and resolution at the executive level.

• Technical Roadmap Guidance: Translate complex business requirements into service delivery strategies, confidently discussing technology roadmaps and platform evolution with technical leaders.

• Cross-Functional Partnership: Drive tight Sales-to-Service handoffs and navigate internal matrixed organisations to advocate for customer requirements and product enhancements.

Qualifications

Your Experience 

• 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements 

• Strategic Leadership: Proven track record of managing enterprise-scale accounts

• Commercial Acumen: Demonstrated ability to identify commercial "white space" and partner with Sales to drive service revenue.

• Communication: Expert-level verbal and written communication skills, with the ability to influence at the C-suite level.

• Operational Independence: Ability to work with minimal oversight in high-stakes environments where decision-making has significant revenue and reputational impact.

• Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth 

• Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions 

• Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity 

• Bonus - Client-focused program management 

• Bonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira) 

• Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.