Revolutionierender Schutz.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your Career The Program Manager (IT Operations Excellence) will support initiatives aimed at improving the stability, reliability, and efficiency of GTM and Customer Experience technology platforms. This role is focused on driving programs that reduce incidents, tickets, and recurring operational issues by improving processes, visibility, and cross-team coordination. This is an execution-focused role that works closely with IT Operations, Support, Engineering, Sales Ops, and CX teams to identify problem patterns, track improvement initiatives, and ensure follow-through on operational excellence priorities. Key Responsibilities Operational Excellence & Incident Reduction Support programs focused on: Reducing high-volume incidents and recurring tickets Improving incident response and escalation flows Strengthening root cause analysis and follow-through Partner with IT Ops and Engineering teams to: Track top drivers of incidents across GTM and CX systems Ensure corrective actions are captured, prioritized, and monitored Help establish simple, repeatable operating rhythms for: Incident trend reviews Post-incident follow-ups Preventive improvement initiatives Program & Execution Support Manage day-to-day execution of operational improvement initiatives, including: Workplans, milestones, dependencies, and risks Status tracking and issue escalation Coordinate across teams to ensure: Action items are clear, owned, and progressing Hand-offs between Support, IT, and business teams are smooth Prepare clear, concise updates for: Operational reviews Leadership check-ins Program working sessions Data, Visibility & Reporting Build and maintain basic reporting to support operational excellence, including: Incident and ticket trends Repeat issue analysis Progress against improvement actions Help translate data into: Clear insights for stakeholders Practical next steps for delivery teams Support continuous improvement by ensuring the right metrics are visible and consistently reviewed Stakeholder & Executive Engagement Work closely with: IT Operations and Support teams Engineering and Platform owners Sales Ops and CX Operations Serve as a connector between technical teams and business stakeholders, helping align on: Priorities Timelines Expectations for operational improvements

Qualifications (Additional Job Description) 

Your Experience 8+ years of experience in: Program management, operations, or IT delivery roles Previous consulting experience preferred, particularly in: Technology transformation Operational excellence Process improvement or service management environments Exposure to: IT operations, support, or service management GTM, CX, or other enterprise business systems is a plus Skills & Capabilities Strong organizational skills with the ability to: Track multiple workstreams Follow through on action items Keep teams aligned to commitments Comfortable working with: Incident data, dashboards, and basic reporting Cross-functional stakeholders with different priorities Clear communicator who can: Summarize issues simply Escalate risks appropriately Keep updates practical and action-oriented Local SF Bay Area candidates who can be onsite.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$132,000.00 - $214,500.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.