Revolutionierender Schutz.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As the Director of Consulting Services for the US Public Sector, you will lead the NGFW/SASE professional services business, providing strategic and operational oversight for key U.S. Federal, State, and Local accounts. You will be instrumental in scaling technical services delivery, building strong customer relationships, and ensuring successful outcomes in collaboration with Sales and Support teams. This leadership role requires an active U.S. Government DoD Top Secret security clearance.

Key Responsibilities

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive key business objectives including consultant utilization, resource mix optimization, service margin targets, and customer satisfaction (CSAT).

• Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

• Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

• Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

• Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

• Achieve global target service margin ratios through delivery efficiency and cost control.

• Build and sustain strong, strategic relationships with subcontractors and delivery partners.

• Drive continuous improvement across service delivery through automation, AI, and optimized operating rhythms.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• Build and sustain strong, strategic relationships with subcontractors and delivery partners to ensure quality and agility.

Required Qualifications

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated experience running a profitable Professional Services business and managing performance against KPIs (utilization, margin, CSAT).
• Strong foundational understanding of Internet security concepts, NGFW, and SASE (Secure Access Service Edge) architecture.
• Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
• Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings
• US Government DoD Active Top Secret Clearance or higher.

Preferred Qualifications

• Relevant industry certifications such as CISSP and/or PMP.
• Professional background in cybersecurity or enterprise IT.

The Team

Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign — it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.