セキュリティ対策に革命を。

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Job Summary

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.  

Under Focused Services, you will be a designated customer advocate providing tailored support that includes weekly reviews, root cause analysis of critical issues, release and upgrade planning, and a quarterly business review. You’ll gain an in-depth understanding of each customer’s implementation and business priorities, proactively driving best practices and strengthening their overall security posture.

You’ll engage in regular technical discussions with cross-functional teams to foster transparency and continuous improvement that ultimately leads to better products, better working environments, and better cybersecurity. In this role, you’ll act swiftly and thoughtfully to deliver high-quality technical assistance, often in fast-paced, high-pressure situations.

Key Responsibilities:

• Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure

• Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations

• Provide tailored troubleshooting, configuration guidance, and best practices

• Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams

• Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers

• Be the subject matter expert on core technologies of Palo Alto Networks product lines

• Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools

• File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle

• Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides

• Travel to customer sites in the event of a critical situation to expedite resolution as required

• Provide support that includes mandatory weekend, holiday shift work and on-call support.  Support includes a blend of as-needed and rotational coverage, which is subject to change.

Qualifications (Additional Job Description) 

Required Qualifications  

• Proven expertise in containerization technologies, including Docker and Kubernetes (or similar orchestrators).

• Highly proficient and experienced in deploying, managing, and securing Kubernetes clusters in production and development environments

• Experience working with public Cloud provider technologies and services. (AWS, Azure, GCP, OCI).

• Demonstrate in-depth knowledge and experience in cloud technologies, best practices, and technologies, including containers and serverless architectures such as AWS ECS, AWS Lambda, Azure Functions, AWS Fargate, Google Cloud Run, and other cloud services.

• Strong proficiency in both Linux and Windows operating systems

• Experience with IAC - (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager, etc) and CI/CD delivery using code management, configuration management, and automation tools (Jenkins, GitLab, Github, CircleCI, etc.)

• Functional knowledge of Go, Python, Powershell, etc. (needed to review and debug existing code), with experience in developing automation scripts and tools

• Experience with any claims-based authentication (SAML/OAuth), MFA, RBAC

Preferred Qualifications:

• Background in the security domain, cloud security highly preferred

• The following certifications are preferred:

  • Prisma Certified Cloud Security Engineer

  • Certified Kubernetes Administrator/Specialist

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$108,800.00 - $176,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes