Job Details

Revolutionizing protection.

Define what’s next in cybersecurity.

Data Operations Specialist

Bengaluru, Karnataka, India Sales Operations Ref ID: JR-007645

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Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

The Team

At Palo Alto Networks, success is driven by leveraging trusted data to inform strategic decisions across our entire Go-to-Market (GTM) engine.

Our Data Operations Team, a core function within GTM Business Operations, ensures our critical sales and customer data (primarily in Salesforce.com) is governed, accurate, and reliable. We are the essential front line for data quality.

As a Data Operations Specialist, you will execute the data maintenance, monitoring, and resolution needed to directly impact sales velocity, reporting accuracy, and the overall customer experience. You'll manage high-priority escalations, track data changes, and identify trends to drive continuous improvement in our systems and policies.

This role reports to the Senior Manager, Sales Operations and requires extensive partnership across GTM Business Operations, Customer Support, IT, Finance, and other organizations. You ensure our teams have the trusted data foundation required to secure the future.

Job Summary

As a Data Operations Specialist, you will be on the front line of data quality, ensuring our critical sales and customer data is governed, accurate, and reliable. You will execute data maintenance, monitoring, and resolution to directly impact sales velocity and reporting accuracy. This role involves managing high-priority escalations, tracking data changes, and identifying trends to drive continuous improvement in our systems and policies in partnership with GTM Business Operations, IT, and Finance.

Qualifications

Key Responsibilities

Prioritize and handle a high volume of data service requests, ensuring timely and effective resolution within defined Service Level Agreements (SLAs).
Execute complex updates to account hierarchies and firmographic data by meticulously researching and analyzing public and third-party data sources.
Act as a critical enforcer of established data standards and policies, ensuring consistent adherence across teams to maintain peak data integrity.
Perform necessary analysis and large-scale updates to account information, utilizing internal tools to drive measurable improvements in data accuracy.
Investigate and manage escalated corner case issues, providing thorough root-cause analysis and clear documentation.
Monitor and record trends in service requests, interpreting dashboard results to propose and implement process enhancements.
Proactively collaborate and exchange information with the broader Data Operations Team and other cross-functional partners to document and refine data standards.

Required Qualifications

5+ years of experience in data operations, sales operations, or a related role with a strong focus on data quality.
Highly detail-oriented with a proven ability to independently investigate, validate, and correct data integrity issues.
Advanced proficiency in Google Sheets or Microsoft Excel, including complex formulas and data manipulation.
Ability to operate independently, manage multiple tasks simultaneously, and adapt in a fast-paced, dynamic work environment.
Excellent written and verbal communication skills, with fluency in English.

Preferred Qualifications

Significant hands-on experience with Salesforce.com (SFDC) and related tools (e.g., SOQL, ETL, Salesforce Inspector).
Demonstrated experience in managing and resolving stakeholder escalations effectively.
A business-centric mindset with experience collaborating across various functional teams like Sales, IT, and Finance.
Proven ability to rapidly learn new tools, platforms, and business processes.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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Current Employees, apply here