Revolutionizing protection.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As the Technical Services Senior Director (Global Scale Team), you are the leader for a global technical team of Professional Services Consultants that provides expertise and guidance in customers’ network security and zero trust post-sales journey. The Global Scale Team is responsible for the delivery and deployment of Palo Alto Networks solutions to customers globally, ensuring their success and establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

Your Impact

• Strategic Leadership & Scale: Define the long-term vision for the Global Scale Team. Execute a hyper-growth strategy to scale delivery capacity and capability, moving beyond traditional services into outcome-based managed services and transformational consulting for our cybersecurity platform.

• Delivery Excellence: Oversee the end-to-end delivery of complex cybersecurity engagements (Network Security, Cloud Security, Zero Trust). Ensure 100% customer success by driving rigorous quality standards, reducing time-to-value, and championing "zero-defect" deployment and adoption of Palo Alto Networks solutions.

• Talent Magnetism: Build a culture that attracts and develops top engineering and consulting talent, particularly in India. Foster an environment of inclusion, psychological safety, and relentless innovation.

• Global Collaboration: Act as the primary bridge between the India-based team and Global Technical Services leadership. Seamlessly integrate the India team into global account strategies, ensuring cohesive, "One Palo Alto Networks" delivery for the customer.

• Innovation & Automation-First: Drive the delivery organization to be highly data-driven and automation-first. Champion the internal use of data and automation to streamline delivery workflows, code generation, and testing, setting a new industry standard for efficiency in cybersecurity services.

• Be part of the Technical Services leadership team to collaboratively define and execute delivery strategy and then execute tactically to deliver upon these associated strategic objectives.

• Partner with stakeholders such as in-region teams, PMO, RMO, Services sales, etc. to drive organizational goals for Revenue, Margin, Efficiency, and Automation.

Your Experience 

• Senior Leadership & Scale: 15+ years of professional experience, with at least 7+ years in a senior leadership role (Senior Director/VP level) within a Global Professional Services, System Integrator (SI), or Global Capability Center (GCC) environment.

• Proven Scale: Proven track record of managing large-scale global delivery organizations (300+ headcount preferred) with P&L or cost-center accountability.

• Domain Expertise: Deep understanding of the cybersecurity and Zero Trust ecosystem (Network Security, Cloud Security, Threat Intelligence). You can speak the language of a CISO as fluently as you speak with a Security Engineer.

• Transformation: Experience leading an organization through a major shift—specifically from Time & Material (T&M) models to Managed Services or Fixed-Fee outcome-based delivery models.

• Demonstrable experience in building high-performing teams where team members feel appreciated and have their talents fully utilized and explored.

• Builder Mindset: Experience setting up a delivery center from scratch or leading a massive expansion phase (0 to 1 and 1 to 100).

• Global Fluency: Experience working in a highly matrixed global environment, influencing stakeholders in different time zones without direct authority.

• India Focus: Extensive experience in leading culturally diverse teams and in particular have experience with leading teams in India on a remote or hybrid basis.

• Excellent stakeholder management and vendor management skills where staying true to the mission of Palo Alto Networks is paramount.

• Solid financial acumen and experience in running a $10M+ P&L.

The Team

You will be part of a global Technical Services organization responsible for deployment and post-deployment services of our technologies for our global customers. Our mission is to ensure that every customer is rapidly and reliably deployed, fully adopted and realizing value, technically healthy and have the best experience in the cybersecurity industry. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.