Revolutionizing protection.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As the GCS Area Leader for India, you will manage the execution and achievement of all Global Customer Services (GCS) metrics and targets. You will represent GCS for the area, collaborating with sales leadership and interfacing with CxO/CISO level customers to drive improvements and ensure an exceptional post-sales experience. This role is pivotal in leading a high-performance team, building a growth-oriented culture, and driving the GCS business strategy to meet long-term financial and customer success goals.

Key Responsibilities

• Manage and achieve all GCS metrics and targets for the area on a quarterly and annual basis, ensuring alignment with global processes.
• Proactively collaborate with Sales leadership and interface with CxO/CISO level customers to drive improvements in the post-sales experience.
• Actively participate as a core member of the GCS JAPAC leadership team, providing data-driven insights on area-specific opportunities and challenges.
• Develop a high-performance team and a growth-mindset culture that promotes diversity, continuous improvement, and customer-centric outcomes.
• Establish a strong cross-functional operating cadence with Sales, Product, and Technical Consulting teams to ensure cohesive execution.
• Own and drive GCS execution programs, measuring, monitoring, and reporting on key quarterly targets to ensure continuous improvement.
• Serve as the primary business owner for GCS within the area, managing key financial levers including Revenue, Cost, and Margin.
• Externally represent Palo Alto Networks at customer and partner events, advocating our products, solutions, and cybersecurity expertise.

Required Qualifications

• Bachelor's degree with 15 years of relevant experience, or Master's degree with 12 years of experience, or PhD with 8 years of experience.
• Minimum of 5 years in a leadership capacity, with demonstrated experience leading direct/indirect teams of 10+ in customer success, professional services, or support organizations.
• Proven experience managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction.
• Significant customer-facing experience in senior roles with executive presence and the ability to influence at senior levels.
• Demonstrated success in leading and scaling diverse, matrixed teams across India, adapting strategies to local market dynamics and cultural nuances.

Preferred Qualifications

• Master’s degree in a relevant field.
• 10+ years’ experience in a high-growth SaaS/Cloud Enterprise Organization.
• P&L management experience with a strong strategic and operational mindset.
• AI fluency and a demonstrated interest in using AI to drive efficiency and improved outcomes.

The Team

Customer Success - The Customer Success team is critical to our customers and our success. We are trusted advisors who accelerate the adoption of our technology and drive business outcomes for our customers. We are a team of experts who love to solve problems and provide a world class customer experience.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.