Revolutionizing protection.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Job Summary As the Director of Professional Services for the Western Strategic and Commercial segments, you will be the strategic leader driving the execution of our Network Security (NGFW) and SASE consulting business. You will architect a scalable operating model for technical delivery, leading a high-caliber team of managers and experts. This role serves as a critical bridge between Sales, Product Engineering, and the customer, ensuring our technology transforms into realized security value and drives business outcomes. Key Responsibilities Set the strategic vision and direction for all post-sales technical service delivery in the area, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products. Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes. Serve as the Leadership Sponsor for strategic accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues. Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring, coaching, and performance management in line with the defined capability requirements for the team. Drive and achieve the following business and operational objectives: Maintain consistently high utilization of PS consultants through optimal planning and backlog management. Reduce Time to Value (TTV) by accelerating deployment and adoption timelines. Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings. Achieve global target service margin ratios through delivery efficiency and cost control. Build and sustain strong, strategic relationships with subcontractors and delivery partners. Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement. Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale. Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health. Represent defined areas at a global level, sharing customer insights, local challenges, and opportunities for regional impact. A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Qualifications (Additional Job Description) 

Required Qualifications 10+ years of experience in Professional Services, Customer Success, or Technical Support within a high-growth SaaS/Cloud environment 5+ years in a formal leadership role managing regional and/or matrixed teams. Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT. Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components. Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog health, and optimizing project closure rates. Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools (e.g., Tableau). Background in cybersecurity or enterprise IT preferred. Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients. Excellent communication skills with the ability to articulate complex technical concepts to diverse audiences. Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience. Relevant industry certifications such as CISSP and/or PMP are highly desirable. Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$230,000.00 - $268,250.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.