Skip to main content
Two women reviewing a computer screen

Job Details

Revolutionizing protection.

Define what’s next in cybersecurity.

Principal IT Product Manager- Customer Analytics (Customer360)

Santa Clara, California, United States Information Technology Full-time Ref ID: 3127870
Apply

Current Employees, apply here

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As part of the role, you will be responsible for driving the discovery, build, adoption and ROI realization of Customer 360 as an analytics product across the company. Build action oriented connected decision-making OKRs and continually explore ways to embed AI. You will be a key enabler of Customer 360 by finding creative ways to visualize complex data to help in Palo Alto Networks growth.

Your Impact

  • Create a vision for how we’ll improve Palo Alto Networks’ customer experience through data, insights, automation and AI. 

  • Understand our customer/stakeholder needs to build problem statement analysis and feature requirements to create actionable insights. 

  • Become the trusted partner across Data & Analytics and Business teams to bridge insights-to-action. 

  • Take risk fearlessly - Thrive operating in a fast-paced environment while ensuring relentless focus on product quality and stakeholder success.

  • Ability to translate business problems into foundational data requirements that scales beyond the stated ask. 

  • Strive tirelessly for simplicity and usability - Passionate about data visualization and packaging insights into intuitive product experience

  • Work together, win together - Establish synergy across AI & Analytics teams to promote knowledge sharing and standard interpretation of business metrics. 

  • Be intellectually curious, embrace a growth mindset and solicit honest feedback towards continuous pursuit of improvements and optimization. 

  • Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed

  • Ruthlessly prioritize competing demands with focus on delivering business value, impact and operational efficiency. 

  • Provide trusted data to executives by proactively monitoring data quality, and fixing the issues at Source to enable data-driven decision making.

Your Experience

  • Overall 12+ years of experience in the data & analytics domain. 

  • Experience in Product Management including managing delivery of data & analytics products from start to finish at enterprise scale.

  • Ability to structure complex problems, develop hypotheses, conduct analysis and drive actionable recommendations through a data driven process (knows “how to data”).

  • Full familiarity and understanding of end-to-end customer journey in B2B space and respective OKRs within each phase and ability to translate into easy to understand insights and visualizations.

  • Proven ability to build lasting relationships with business stakeholders and ability to present to executives.

  • Excellent attention to detail and proven ability to build simple, elegant and impactful executive and operational products, dashboards, analysis. 

  • Experience with data visualization tools such as Tableau, Power BI or similar BI platforms.

  • Excellent analytical and modeling skills to translate complex business needs into data structures. 

  • Bachelor's or Master's degree in quantitative field or relevant experience. 

The Team 

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $164000 - $266000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes

Apply

Current Employees apply here

Stay connected to our opportunities with the latest news and event invites.

Interested In

  • Information Technology, Santa Clara, California, United StatesRemove

By signing up, I acknowledge I have read the Palo Alto Networks privacy policy, and I wish to receive email communications and SMS communications. I understand I can opt-out from receiving email and SMS communications at any time.

Unlock career insights and get exclusive information tailored just to you.