Revolutionizing protection.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career
We are seeking a Principal Program Manager to join our GTM/CX PMO team, focused on leading execution of complex, cross-functional programs within one of our core go-to-market and customer experience domains:

• CPQ & Quote-to-Cash
• Sales, Account Management & Forecasting
• Partner Ecosystems & Integrations
• Customer Support, Success and Services platforms

This role partners closely with business and technology leaders to translate strategy into well-orchestrated delivery, ensuring initiatives are planned, aligned, and executed with rigor across people, process, and technology.

The ideal candidate is a seasoned program leader who excels in driving execution in highly matrixed environments, navigating ambiguity, and enabling teams to deliver meaningful progress against critical GTM and CX priorities.

Your Impact

Program Delivery Leadership

• Lead end-to-end execution of strategic programs within a core GTM/CX domain, from planning through deployment and stabilization.
• Develop and maintain integrated program plans covering scope, milestones, dependencies, risks, and readiness activities.
• Ensure consistent delivery discipline across cross-functional teams spanning IT, Sales, RevOps, Finance, Support, Customer Success and Services, Product, and external partners.
• Drive alignment on sequencing and tradeoffs to support timely, high-quality delivery.

Cross-Functional Orchestration

• Serve as the central point of coordination across business and technology stakeholders to maintain momentum, clarity, and accountability.
• Manage interdependencies across CRM, CPQ, billing, entitlement, partner platforms, data/analytics, and support systems.
• Proactively identify execution risks related to process change, data readiness, system integrations, and enablement and drive resolution with appropriate owners.
• Partner with change management and enablement teams to support operational readiness and adoption.

Delivery Quality & Outcomes Enablement

• Establish and track delivery success measures tied to program milestones, release readiness, and operational stability.
• Ensure teams are set up to achieve intended outcomes.
• Provide structured forums for issue resolution, dependency management, and decision escalation.

Executive & Stakeholder Engagement

• Partner with senior leaders across Sales, Customer Success/Services, Support, Finance, and IT to maintain alignment on priorities, progress, and delivery risks.
• Provide clear, decision-oriented updates on program status, tradeoffs, and execution implications.
• Build trust through consistency, transparency, and follow-through, serving as a steady execution leader in complex initiatives.
• Represent the program in executive and cross-functional forums.

Your Experience 

• 12+ years of program management experience leading large, cross-functional initiatives in one or more of the following domains:
  • CPQ / Quote-to-Cash
  • Sales Operations, Account Management, Forecasting
  • Partner Ecosystems, Integrations, and Co-sell motions
  • Customer Support, Customer Success and Services platforms
• Demonstrated success driving delivery across enterprise-scale technology and operating model changes.
• Strong ability to work across business and IT, navigating complex stakeholder environments with credibility and influence.
• Excellent executive communication skills — able to convey status, risks, and implications clearly and succinctly.
• Proven capability to lead through influence, structure, and execution rigor rather than formal authority.
• Background in consulting, enterprise SaaS, or large-scale GTM/CX transformations strongly preferred.
• Local SF Bay Area candidates who can be onsite 3 days/week.

The Team

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $155000 - $251000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.