Revolutionizing protection.

Your Career

We’re looking for a Sr. Jira Administrator to join our Information Technology team.  In this role, you’ll take the lead in creating and executing a strategic roadmap for implementing our program management platforms. You’ll drive, design, configure, implement workflows and integrations between Jira, Confluence and other applications.

As a Sr. Jira/Confluence Administrator, you’ll partner with IT and business teams to establish best practices, improve current and future project workflows, and manage integrations and reporting. Use your creative problem-solving and strong technical expertise to impact the entire business. If you are highly motivated, thrive on big challenges, and approach your work with ownership, openness, and optimism—we’d love to hear from you! 

This position will report into IT and we are looking for someone to join our team immediately.

Your Impact

• Assist with the technical design, configuration and implementation of Jira and Confluence (Data Center) integrations with corporate tools (on prem, AWS, and SaaS hosted) including user provisioning, configuration management, and reporting tools

• Assist with the technical design and implementation / migration of Jira projects and Confluence spaces from other instances (cloud and data center)

• Assist with the design and implementation of corporate standards for Jira/Confluence (processes, workflows, controls, etc)

• Assist with the technical design and implementation of other Jira/Confluence Enhancements (new projects, new workflows, new spaces) 

• Provide training and demos for Atlassian tools

• Create Jira based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status report 

• Assist with installation of Jira & Confluence Datacenter in Linux environment

• Proactively plan and implement upgrades for the project management platforms

• Ability to implement automations & scripting using Groovy/Python

Your Experience 

• Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials

• Communicate, written and verbal, with technical and non-technical cross-functional BA/BS degree or equivalent experience in Information Technology or Computer Sciences

• 5+ years of experience with deep hands-on expertise with the Jira product suite (Jira, Confluence, JSM Data Center and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations

• Knowledge of the Jira product suite at admin and super-user level (Atlassian Certified a plus)

• Proven technical expertise integrating Jira applications with enterprise platforms like Workday, OKTA, Slack, etc., through a mix of API and integration tools

• Conceptual and practical understanding of SDLC and Agile Frameworks

• Knowledge of Scrum and continuous integration and continuous deployment practices

• Experience with writing scripts and managing reports on Jira and supported reporting applications

• Experience with providing user management, access roles and permissioning, global and project-level configuration and maintenance, training, and end-user support for JIRA

• Experience designing, configuring, maintaining, and evolving customized project space setups to include issue type scheme design, screen scheme design, new field design, and workflow design and configuration.

• Able to work independently with minimal guidance in a rapidly changing environment

• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude

• Education/ Experience:

• Bachelor’s degree required

• 5 + years of relevant work experience required

The Team

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks. 

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $131,000 - $213,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.